Faq’s
Ordering Of Medicine
What is the procedure to place an order?
Simply select the medical product you need, register with our website, and follow the instructions for payment. You will receive your medicine within a stipulated period of time.
Who takes care of the ordered product?
Once you are done with payment, your order is forwarded to the pharmacy for further processing i.e. packaging and shipping. We will inform you the same through e-mail.
Can I track the order?
Of course, you can! You can track your order by contacting our customer support team. Our representative will provide you necessary information regarding tracking number and other particulars, so that you be assured of whereabouts.
Can I cancel my order?
Yes. For that, you need to approach our customer support team though toll-free number or e-mail within 24 hours of order placement. After 24 hours, cancellation of orders is unacceptable.
Authenticity of Medicines
Do you sell quality medications?
Undoubtedly, yes. Quality of medicines is our top-most priority. We deal only in those medications that are approved by the drug regulatory body – the Food and Drug Administration (FDA). In addition, we sources all the medicines from original and leading drug manufacturers.
Are all the generic medicines sold here are effective?
Yes. Trustpharma.com guarantees the clinical efficacy of each and every generic medicine. As we purchase them directly from prominent pharmaceutical organizations. Generic medicines are absolutely identical to branded medicines when it comes to the management of diseases.
Why all the medicines here are sold at lower price?
The simple answer to this question is – generic medicine. We sell generic medicines that are nothing but the carbon copy of branded medicines. Generic medicines contain same active therapeutic drug that is present in branded drugs. Branded medicines are costly because they have to undergo costs of clinical research, drug development, promotion, advertising and marketing. These costs are eliminated when it comes to generic medicines. Hence, generic medicines are very cheaper as compared to branded counterpart.
Can I rely on such medicine?
Yes, you can completely rely on generic medicines sold at Trustpharma.com. As mentioned earlier, we source all the medicines from licensed pharmaceutical companies that manufacture medicinal drugs under the guidelines laid by the FDA. Moreover, we respect and care the healthcare needs of people. Therefore, we cater result-oriented medications at relatively affordable prices.
Payment
What are the payment options?
Once you place an order, you can pay through Credit Card or echeck.
Are you genuine enough to provide you credit card details?
You can trust us. We promise you that each and every minute detail of your credit card is secured with the help of advanced software technologies. Nobody can gain access to your details, except you and the higher authorities of our organization. We know the importance of your hard-earned money. We safeguard you from online infringements or violations.
Are there any hidden charges?
Not at all! We do not apply any hidden charges to your order. We are absolutely transparent when it comes to business ethics.
Do you deduce any service or sales tax?
We do not deduct any kind of tax from our customers.
Shipping and Delivery
Do you ship to all countries?
Yes, we do ship medicines across the globe. We deliver your medical product at the place you prefer. However, the duration of delivery may vary, but we make sure that you receive your medicine within a stipulated period.
Do you have free shipping facilities?
Yes, but for the customers who buy medications in bulk. If you order above $200, you get free shipping. Average delivery takes 15 to 20 business days.
When is the shipping process initiated?
Our shipping department dispatches your order within 24 hours. Orders placed on Holidays, Saturdays, and Sundays will be dispatched on the next working day. We will send you an email once you order is shipped.
Do you follow guidelines and protocols during packaging and shipping?
We do follow all the guidelines and protocols while packaging and shipping the product. In fact, our special team takes care of the packaging and shipping with all the safety measures, so that the order reaches to you safely.
Prescription Requirement
Do I need to provide medical prescription to buy medicines?
Yes, it’s mandatory if you want to buy a prescription medicine. You need to provide a valid medical prescription prior to ordering from any drug store, irrespective of online or local. You can provide the copy of prescription through mail or fax.
Do I need it for OTC drugs?
Not really! For over-the-counter medicines, you need not require to provide a medical prescription. However, we suggest you to discuss with your doctor even if you want to purchase an OTC drug.
Refund
If I don’t get my order, will you refund the money?
Yes, we refund the money if we fail to deliver your product. However, you need to follow our refund policy. You need to contact our customer support team and inform the representative that you haven’t received your medicine. We will verify all the details. If the error is from our side, we will definitely initiate your refund as soon as possible.
If I’m unsatisfied with the medicinal effect, do I get my money back?
We are sorry to inform you that we do not entertain any query related to refund in such case. Because the medicine is prescribed by your medical practitioner, we are just a supplier. Hence, we always recommended customers to consult doctor before buying any medicine.
If I get the wrong order, will I get the refund?
In such cases, we first verify every detail. If the mistake has occurred from our team, we will re-ship your ordered product without any shipping charge, or else you can ask for refund by getting in touch with our customer support team. If the fault is from your side while ordering, we are helpless.
If the medical product passed its expiry date, do I get the refund?
Actually, we haven’t experienced such case yet, because we check every minute detail of the medicine, including expiry date, before packaging. However, if at all you receive an expired medicine, we will provide fresh product with free shipping, or we will refund your money after verifying the details, choice is yours.